Where is Ella the Turtle now ?
Ella was released on the outer Great Barrier Reef with a tracker. She stayed in the same region around 30NM outside of Cairns.
Is the Turtle hospital still open?
Yes, the turtle hospital still exists and is treat sea turtles every day, with the help of volunteers from all around the world!
What will you do with the money for the books?
Some of the money I will use to recover the cost for printing and the production of the book. The majority will be used to help specific projects . I will communicate through this website and social media about any updates.
Where is the book printed?
I have considered several options where the book should be printed, including the option to print in Australia, or on-demand in various locations around the world. In the end I decided to maximise the fundraising component by ordering a large amount of books at once, from a printing business with the best reputation, ethics and lowest environmental footprint, from Hong Kong. This way book can be shipped to my storage locations in the US, in Europe, Asia and Australia.
Are there discounts for larger orders?
Yes, I have setup a discount for orders over 3 books. And increasing discounts for even larger orders. They will be applied automatically on checkout.
Do you offer wholesale prices?
Yes, please send me an email inquiry if you are a business that can or wants to sell the book. We will decide on margins and I will ask you to actively help to protect the Oceans.
I do have a great project which needs support? Can you help
Please tell me about your project and I will decide if I can help ! It will all depend on how many book I will be able to sell!
HOw many languages does the book come in?
Currently the book is in English and in German. I may translate it into Spanish, maybe French. I will look at feedback first.
What are the payment options?
We do accept all major credits cards and PayPal. You could also give us a call on 0740532098 (Shirtbox office )during normal office hours to pay and order over the phone, or you can email us [email protected] to ask for an invoice if you want to become a reseller.
What if i am not happy with the book or it arrived damaged ?
To receive a refund, you must return your item within 30 days of the estimated delivery date and in the same condition you received it in. For books returned as 'Not as described,' return shipping amounts and the purchase cost are refunded at our discretion. Please include your reason for returning the book and how you want to be refunded, or if you want to exchange the product. Our address is "Shirtbox, 440 Sheridan Street, Cairns North QLD 4870 Australia".
Do you have a physical shop?
Our shop/office is in North Cairns, 440 Sheridan Street, Queensland Australia
RETURNS POLICY
This policy includes rights you are entitled to under Australian Consumer Law.
If there is a problem with any of the items received for your order then please contact us as soon as possible. (via email [email protected])
If you have received an item that is incorrect, damaged or faulty we require notification within 3 business days from the time the delivery was made. We will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact us to organise a Return Authorisation to return an item to our store (Shirtbox office in Cairns QLD 4870, 440
Sheridan St) via email: [email protected] . Returns will not be accepted without a Return Authorisation. At its discretion we may provide means to return an item at no cost to you, or an alternate remedy.
We are not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge. We will process this within 3 business days.
This policy includes rights you are entitled to under Australian Consumer Law.
If there is a problem with any of the items received for your order then please contact us as soon as possible. (via email [email protected])
If you have received an item that is incorrect, damaged or faulty we require notification within 3 business days from the time the delivery was made. We will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact us to organise a Return Authorisation to return an item to our store (Shirtbox office in Cairns QLD 4870, 440
Sheridan St) via email: [email protected] . Returns will not be accepted without a Return Authorisation. At its discretion we may provide means to return an item at no cost to you, or an alternate remedy.
We are not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge. We will process this within 3 business days.
